Bookdepositoryus Reviews

Utterly appalling service. They state that delivery in the Uk is 2-4 days and it actually took 10 days. The books were for my daughter's birthday, so there was a deadline. So after 9 days with her birthday pending, I emailed them and asked where the delivery was and said I would need to cancel it and order from someone reliable (like Amazon). I was then told that they expected the order to arrive within 16 days (not 2-4 days!) and if it had not arrived within 21 days they would consider the order to be lost in transit.

All of which was completely unacceptable.

When I checked the courier details it turned out to be Evry i.e. re-branded Hermes, who are utterly rubbish and have been for years, so why Book Depository are even considering using them is a complete mystery and an appalling business decision givn how many cross people are now posting bad reviews!

It took Evry FIVE days to deliver the parcel (from the date that Book Despoitory claimed it left their warehouse) and I couldn't track the order on their tracking app on any of our mobiles/laptops, so clearly an IT failure their side.

Complete fail all round and I won't ever order from Book Depository again.

Ordered my book June 29th 2022, money was withdrawn July4th and book delivered July19th . It was the right book I received, nothing wrong with the price either but never had any idea about when it was going to be delivered, there should be tracking on these things, but not at this company. Would have given a better ranking if I had been able to follow it on tracking...just a thought.

I ordered a copy of Deep Green by Rick Chesler on June 21, 2022 (order no. BDM-434-52439010806). The book arrived on July 19, 2022 in new condition. Incredible service! Thank you for being a top-notch bookstore!

Scammer, no book arrived. It took weeks to be delivered only to say it was lost in transit. Piece of s**t...

No problems at all with ordering or delivery. All good. And delighted with my book!

As of today, even the parcel with the tracking number, I haven’t received my parcel so far. The CS replied me by email before and said that If I couldn’t receive the parcel by 13 July, 2022, I could whether chose a replacement or a refund of my order.
Today, I sent the request to Bookdepository’s CS to ask for a refund directly (as the delivery status hasn’t been updated since 29June,2022, I also captured the photo about the delivery status of today for CS reference), but they also said they have to check with the courier company. In my view, why they don’t check with the courier company when I raised this issue to the CS at the beginning?? Why don’t they try to prevent this kind of consequence happened? I respected their advice last time, wait until today to see if I receive the books, sadly I still can’t receive my order. Then, I asked for a refund, but CS also told me to WAIT. Now, I can’t get my books on time, and just consume my time to contact with different CS to repeatedly explain what has happened on the order tracking ??‍♀️??‍♀️??‍♀️??‍♀️.
?If Bookdepository’s customer service can treat customers’ problems seriously every time at the beginning , I believe they will always be given 5 stars on every comment here.?

Tried not to give amazon my money, took over a week to arrive, no tracking info, lobbed over my fence laid in the garden for at least a day, no note through the door or SMS saying delivered. Order status on my order history still just says "dispatched"
Need to step up the delivery game to compete with Amazon. I would have paid extra delivery as well.

Been ordering from here for years, and always a good experience. Once I received an expensive hardback that was damaged, and I was disappointed since I collect the books in that series. They were very apologetic and replaced it promptly.

Summary: I have now made two orders, both of which were delivered, albeit moderately outside the expected time window for dispatch. Great selection and prices, quality packing materials, free delivery, but at the expense of fast and reliable delivery. I would not recommend this service in "time sensitive" situations, unless providing for a long lead time to allow for delivery.
Full review: I had not encountered this website before and was hesitant to order because of the negative reviews I read, and frankly some of the prices which seemed too good to be true. I did my due diligence and discovered that the company is indeed registered in the UK and has professional accounts filed at Companies House audited by a big-4 international accounting firm. The company is part of the Amazon group, and clearly bona fide, even if some customers seem to have some customer service complaints. My conclusion was that it was safe to give it a try, but I set low expectations for delivery (based on reviews). Therefore I ordered 2 books as an initial experiment. Both titles were relatively obscure foreign language learning books, that are hard to find in shops in the UK and even online without huge shipping fees, and the discounts offered were impressive. Although both come from the same publisher, they were dispatched separately (no tracking) with a few days delay beyond the dispatch window on the website, but a 2-day long weekend public holiday had intervened. Both arrived in top quality packaging and were in pristine condition.
Satisfied with that experience, I ordered another 6 books in a second order, also all with enticing discounts from the same publisher. 5 were dispatched together (with tracking this time) and arrived pristine in top quality packaging within just under 2 weeks from the date of order. The Sixth book arrived a few days later, also tracked.
Overall, I had a great experience as I received 8 books out of the 8, without incident and at a significant savings on what I would have had to pay elsewhere (although not every book of course is the same -- a title I have not yet purchased appears at double the UK high street price -- possibly an algorithm error?). Since I had no problems, I cannot speak to the quality of the customer service and complaints handling offered by this company. As for slow delivery, society seems to have got used to "next day" or very fast delivery for everything. Not everything is required immediately, so I do not begrudge the fact that for free delivery I may have had to wait several days. If I needed one or more of the books urgently, then I might take a different view. The website is easy to use, and it is easy to find books. There also seems to be an impressive array of foreign language books available too.

Awful customer service!!!If there is ‘no star’ to choose on Trustpilot, I must choose ‘no star’. This is because their customer service is utterly terrible, irresponsible, no passion and passive attitude. Their relies just as same as what Bookdeposity reply the reviews on Trustpilot here, no matter is positive or negative reviews , their just use the same template to reply your email, which is unhelpful, even though they provide their contact email here and claims that they will follow up, but, pls remember, it is just a ‘link’ because their replies are unhelpful as same as before! My order has been placed almost one month and merely delivered within the UK, but I haven’t received my book yet ( but CS said my order had been dispatched within 3 days after my placing the order). Reporting this problem to their customer service (you know?! they just has one email to contact them, and ,every time, the email you send through their website will be replied by different customer servicer), and every time they just told me to wait, and I have been waiting since at the beginning of June 2022!!!!!!!!

Ordered twice from Book Depository and they were delivered in a month's time. Received the books in poor condition which seemed like they are used books. There are folds, scratches, and / or creases on every pages, even the cover page. This is the last time I'm ordering here.

I didn't write a review after my previous order was incredibly late however I have just cancelled an order after the supplier apparently has not processed it after 2 weeks. Customer services are poor and orders are clearly taken when the stock is unavailable. This seller is a waste of time.

Just ordered my first book ever which was the infamous It ends with us by Colleen Hoover and honestly I am 100% satisfied. The book was on sale and the delivery to nz was free too. Also received a book mark and the book was brand new. Beyond satisfied with what I got so will be ordering all my books from here.

I enjoy your vast collection of books, your free shipping and the fact that you still ship outside the UK.
But very often, especially with larger books, the books are damaged when the arrive due to poor packaging, so as for right now I will buy my more expensive hardbacks etc someplace else...

Really seems like they don't check their supplier's stock before selling! Two orders cancelled one on their website one via their amazon storefront, both listed as available when ordered. Guess it's crazy for me to expect them to stock what they're selling and fulfill an order... Customer service also got weirdly rude and passive aggressive when contacted about the issues, despite my queries being proven right days later when they had to cancel both orders. Really poor service all round and really disappointed.